The keyboard pairs and installs and works fine without the need for external drivers on windows 7 using a laptop (Old laptop). The only problem is it doesn't seem to work on Windows 10. Device info: Rapoo E6100 Surface Pro 3 i5 Windows 10 So in windows 7 it works directly after bluetooth pairing In Windows 10 it pairs and says 'connected'. Then it does some background installing and now instead of 'connected' it says 'paired'. When I attempt to use it for anything it is irresponsive and I can see by the light indicator on the keyboard that it is trying to pair. Any help would be appreciated.

Bluetooth Ultra-slim Keyboard for Tab tablet • IF Design Award Winner • Supported Windows8, Android3.0, iOS • 5.6mm ultra-thin. Download the latest drivers for your Rapoo Input Devices to keep your Computer up-to-date.

EDIT: The device is working! Taking the advice of's post I had a look in the 'device and printers' section. I found another keyboard and deleted it. I attempted to configure the Rapoo device however there was no 'keyboard settings' option so that wasn't possible. Instead I right-clicked it, selected properties >services. And then I ticked the box that said 'drivers for keyboard mice etc:'.

Initially this did nothing but after leaving the device on for some time with these changes in effect it started to work. Hope this helps. Hi Haich, Thank you for posting on Microsoft Community.

We appreciate your interest in Windows 10. Is your Bluetooth adapter driver updated? If not, please try troubleshooting your issue by Uninstall and Reinstall the BluetoothDrivers.

Step 1: Uninstall the BluetoothDrivers. Press ' Windows Logo + X' keys on the keyboard. Click on Device Manager from that list. Search for the BluetoothDrivers from the device list, right click on it and then select Uninstall. On the un-installation window, if you have an option: Delete the driver software for this device, you may select that and then remove the corrupted drivers from the computer.

Follow the on-screen instructions to complete it and then restart the computer if prompted. After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue. Update Driver Software from the Manufacturer’s website. Step 2: Go to the manufacturer’s website and search for the latest Windows 10 drivers available for the BluetoothDrivers and then install it by following the instructions given in the website.

Following link is an article on Why isn't Windows finding my Bluetooth or other wireless device? (Applies to Windows 10 also): Hope this helps!

Get back to us if you have queries regarding Windows, we will be happy to help you. Thank you, Microsoft Community. I followed the steps given to uninstall the bluetooth adapter. I also selected the 'Delete the driver software' option.

I restarted and tried updating the bluetooth driver using 2 methods. 1) By searching automatically online 2) By downloading the appropriate platforminstaller for my device and doing a manual update of the bluetooth device Both methods told me the device is up to date. Jazz Jackrabbit 3 Pc. The bluetooth keyboard still does the same thing. Pairs as far as windows is aware, but is irresponsive.